Refund and Dispute Policy
Effective October 10, 2026
Current free service
Novadina currently provides free monthly usage allowances. Free allowances and administrator-granted credits have no cash value and are not refundable. There is currently no subscription or paid checkout in the app.
Incorrect usage charges
If a failed request or billing error used your allowance incorrectly, contact [email protected] with your username, approximate date, and the affected feature. Do not send your password, API keys, or sensitive chat content. We will review usage records and may restore credits if an error is confirmed.
Payment disputes
If you believe you were charged money by Novadina, contact [email protected] with the payment date, amount, and receipt reference so we can investigate. Do not send full card details. Any future paid offering will disclose its price, cancellation terms, and refund rules before purchase. This policy does not limit any refund, dispute, or consumer rights provided by applicable law.
Account appeals
If your account has been restricted, use the appeal option during sign-in or email [email protected]. Explain what happened and why you believe access should be restored. We will review the request, but submitting an appeal does not guarantee reinstatement.